09/01 Naini Arora
Recruitment Manager at Firstcall HResource Pvt Ltd

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Manager/Senior Manager - RPA/Presales/Cognitive Solutions - BPO/KPO (5-15 yrs)

Mumbai/Pune Job Code: 651817

We have an urgent opening with one of the largest BPO/ KPO

Location: Mumbai/ Pune

Domain: RPA/ Presales + Cognitive Solutions

Level: Manager/ Sr Manager


Will be responsible for supporting the sales teams in winning the deal by generating opportunities and creating or putting together a solution for small to medium sized deals that addresses client requirements while ensuring company's interests are met.

Solution Definition / Integration / Generation:

- Works with service lines and domain consultants to create the solution for mid to large sized deals

- Probes the customer and asks relevant questions to get the necessary clarifications on requirements and conveys the same to the solution teams

- Works with SMEs to come up with specific product offerings based on market demand

- Makes a presentation of the solution to the client

Commercial Architecting / Estimation:

- Works in collaboration with the BFMs to determine the deal margins

- Coordinates with the different Service Lines and Delivery teams for the commercial estimates

Delivery Transition:

- Transitions the deal to the delivery team post successful conversion - explains the agreed scope and deliverables to the delivery team to ensure a seamless customer experience

- Participates in creation of handover plan and works with the delivery team during the handover period

RFP Management :

- Project manages the entire bid process by preparing and deploying the bid plan

- Identifies the teams / experts to be reached out to for contributing to the bid

- Collaborates with multiple stakeholders for getting inputs as per plan

- Reviews progress as per the bid plan and takes corrective actions

- Integrates / assembles the response as per inputs received and ensures that response gets submitted as per timeline.

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