09/01 Naini Arora
Recruitment Manager at Firstcall HResource Pvt Ltd

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Manager/Senior Manager - RPA/Presales/Cognitive Solutions - BPO/KPO (5-15 yrs)

Mumbai/Pune Job Code: 651817

We have an urgent opening with one of the largest BPO/ KPO

Location: Mumbai/ Pune

Domain: RPA/ Presales + Cognitive Solutions

Level: Manager/ Sr Manager

Objective/Purpose:

Will be responsible for supporting the sales teams in winning the deal by generating opportunities and creating or putting together a solution for small to medium sized deals that addresses client requirements while ensuring company's interests are met.

Solution Definition / Integration / Generation:

- Works with service lines and domain consultants to create the solution for mid to large sized deals

- Probes the customer and asks relevant questions to get the necessary clarifications on requirements and conveys the same to the solution teams

- Works with SMEs to come up with specific product offerings based on market demand

- Makes a presentation of the solution to the client

Commercial Architecting / Estimation:

- Works in collaboration with the BFMs to determine the deal margins

- Coordinates with the different Service Lines and Delivery teams for the commercial estimates

Delivery Transition:

- Transitions the deal to the delivery team post successful conversion - explains the agreed scope and deliverables to the delivery team to ensure a seamless customer experience

- Participates in creation of handover plan and works with the delivery team during the handover period

RFP Management :

- Project manages the entire bid process by preparing and deploying the bid plan

- Identifies the teams / experts to be reached out to for contributing to the bid

- Collaborates with multiple stakeholders for getting inputs as per plan

- Reviews progress as per the bid plan and takes corrective actions

- Integrates / assembles the response as per inputs received and ensures that response gets submitted as per timeline.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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