Account manager at newway staffing solution private limmited
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Manager/Senior Manager - Retail Store Operations - Telecom (6-18 yrs)
Reporting To: Circle Retail Head
Job Level: Manager / Sr. Manager
Purpose of the Job
D2C ZSM spearheads delivery of all lines of businesses in the catchments assigned. He/She maximizes extraction while providing quality service to customers. Both Retail teams & Broadband teams roll up to this role holder. He/She would drive engagement with residential societies (RWAs) to make the preferred Service provider as well as ensure successful In-store operations.
Retail Store Operations:
Strategic Store Rollouts - Ensuring all store deployment processes are completed in time for launch of stores (staffing/inventory/IT)
- Ensure & Own compliance with all defined SOPs
- Co-ordination with Zonal/ Circle / Central cross-functional teams to ensure required operational support (e.g. service processes, activations processes, ops, updates etc)
- Understand and analyze store/ zone level analytics reports (KPIs) to identify issues, areas of improvement, deviations etc.
- Monitor all competitor activities and share recommendations for response
- Ensure escalations are handled within the stated TAT
- Is responsible to drive and achieve stores profitability through delivery of agreed revenue & cost plan
- To ensure deployment of agreed programs across all stores
- Results orientation
- Strong communication skills
- Consultative Selling skills
- Collaboration skills
- Team management
- Enhance acquisition quality
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