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15/09 Reena Gonsalves
Consultant at Innoquest Consulting

Views:704 Applications:76 Rec. Actions:Recruiter Actions:13

Manager/Senior Manager - RCM Operations - BPO/ITeS (8-15 yrs)

Chennai/Hyderabad Job Code: 978997

MANDATORY ASK:

8-12 YEARS OVERALL EXPERIENCE WITH MIN 2-3 YEARS IN US HEALTHCARE PROVIDER - RCM - PHYSICIAN/HOSPITAL EXPERIENCE / OPEN TO WORKING NIGHT SHIFTS.

KEY PARAMETERS:

- Transition Planning and Coordination.

- Identifying Value additions and Process Improvement Initiatives.

- Process Metrics review with the senior management and the team.

- Identifying, recommending and implementing ways to increase the productivity and the quality of the team.

- Adherence to company policies.

- Ensuring the process meets the defined Service Levels.

- ISO and HIPAA compliance.

- Creating Growth Path/Succession Planning for the process.

- Effective Resource Utilization.

- Define and review KRA of Leads, AMs & DMs Manages day to day Operations.

- Timely reporting of deliverables like Performance Incentive, Internal Dashboards.

- Responsible for timely invoicing.

- Attend to Process Escalation and provide effective solutions.

- Responsible for Balance Score Card and its parameters.

- Attend to Client calls, Status meetings and Client Feedback.

- Review and Regulate SOP.

- Is able to identify problems and take decisions independently.

- Provides solutions to individual and organizational challenges.

- Co-ordinate on Process Quality requirements.

- Driving Perfect Service.

- Driving Formula one and other Developmental Programs for the team.

- Identifying, recommending and implementing ways to increase the productivity and the quality of the team.

- Identify and participate in training / developmental programs.

- Control Absenteeism and Attrition in the Process.

- Coaches and mentors AMs & DMs.

- Hiring as per the process requirements.

KEY PARAMETERS:

- US health care (ERISA/HIPAA/State Mandates).

- Mandatory experience of 5-10yrs in RCM operations (Physician/Hospital experience)

- Awareness of ISO, ISMS.

- Telephone etiquette.

- MS office.

- Process Knowledge.

- Effective communication.

- Good analytical skills.

- People Management.

- Feedback and Counseling.

- Presentation.

- Coaching and Mentoring

Women-friendly workplace:

Maternity and Paternity Benefits

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