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14/03 Naini Arora
Recruitment Manager at Firstcall HResource Pvt Ltd

Views:4059 Applications:172 Rec. Actions:Recruiter Actions:51

Manager/Senior Manager - Quality - Black Belt - BPO/KPO (8-19 yrs)

Chennai/Kolkata/Pune Job Code: 551088

We have an urgent opening with one of the largest global BPO/ KPO

Domain: Black Belt Quality

Exp : 8yrs+


Location: Chennai/ Kolkatta/ Pune

- Candidates should be working in any domain but open to work in Healthcare/F&A/Insurance Quality domain

- Certified Black Belt

- Exposure to Quality Management Standards e.g. ISO 9001:2000, COPC etc.

- Single point of contact for Quality Support of Client Account(s)

- Ensuring Implementation of Quality Standards in the Account

- Providing High Quality Business analytics support to Management team

- Identifying improvement opportunities along with the respective SDLs and Process Head and facilitating launch of projects around these opportunities

- Leading high impact Six Sigma and Lean projects

- Mentoring Green Belts

- Updates himself regularly with Company policies on Information Security Management System.

- Ensure subordinates are aware of Company policies, in particular those on Information Security.

- Ensure adherence to legal & regulatory requirements as applicable to the nature of work.

- Ensure Process adheres to legal & regulatory requirements as applicable to the nature of work.

- Ensure adherence to the Contractual Requirements of the Process/Function.

- Encourage all subordinates to Report Security Incidents.

- Ensure Compliance and Security Trainings for subordinates are conducted periodically.

- Cooperate with Compliance and Security officers with Security Investigations.

- Monitor Compliance adherence and ensure a monthly review of status.

- Facilitate Regular Audits to detect any compliance or contractual breaches and encourage continuous improvements.

- Ensure Risk assessment is conducted for the process at the start of Operations and on any major change taking place.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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