Recruitment Manager at Firstcall HResource Pvt Ltd
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Manager/Senior Manager - Quality - Black Belt - BPO/KPO (8-19 yrs)
We have an urgent opening with one of the largest global BPO/ KPO
Domain: Black Belt Quality
Exp : 8yrs+
Location: Chennai/ Kolkatta/ Pune
- Candidates should be working in any domain but open to work in Healthcare/F&A/Insurance Quality domain
- Certified Black Belt
- Exposure to Quality Management Standards e.g. ISO 9001:2000, COPC etc.
- Single point of contact for Quality Support of Client Account(s)
- Ensuring Implementation of Quality Standards in the Account
- Providing High Quality Business analytics support to Management team
- Identifying improvement opportunities along with the respective SDLs and Process Head and facilitating launch of projects around these opportunities
- Leading high impact Six Sigma and Lean projects
- Mentoring Green Belts
- Updates himself regularly with Company policies on Information Security Management System.
- Ensure subordinates are aware of Company policies, in particular those on Information Security.
- Ensure adherence to legal & regulatory requirements as applicable to the nature of work.
- Ensure Process adheres to legal & regulatory requirements as applicable to the nature of work.
- Ensure adherence to the Contractual Requirements of the Process/Function.
- Encourage all subordinates to Report Security Incidents.
- Ensure Compliance and Security Trainings for subordinates are conducted periodically.
- Cooperate with Compliance and Security officers with Security Investigations.
- Monitor Compliance adherence and ensure a monthly review of status.
- Facilitate Regular Audits to detect any compliance or contractual breaches and encourage continuous improvements.
- Ensure Risk assessment is conducted for the process at the start of Operations and on any major change taking place.
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