Manager/Senior Manager - Process Excellence/Six Sigma - BPO/Healthcare Domain

Manager / Sr Manager Process Excellence / Six Sigma - MNC BPO (Healthcare domain)

- Identity, lead, manage, mentor or execute process improvement and digitization initiatives for support functions with the objective of eliminating cost, improving Customer experience and Increasing efficiency

- Establish positive working relationships at senior levels with functional heads.

- Zeal to build a culture of continuous improvement and innovation.

- Flexibility and initiative in achieving the desired outcome

- Coach, guide and support team to achieve team, department and strategic objectives.

- Manage and execute as per plan key cross functional cross geography organizational initiatives.

- Flexibility to use data driven, process driven, or Creativity based approach to problem solving (or) opportunity identification

- Support idea generation initiative across the support function.

- Design and facilitate problem solving workshops / kaizen events / design sprints.

- Explore opportunities for high impacting transformation initiatives i.e. RPA/AI deployment, Contact avoidance/elimination/deflection etc.

- Support end to end deployment of Intelligent Automation (IA)by identifying opportunities, documenting requirements and support deployment.

Qualification & Experience :

- Any Graduate, Six Sigma certified Blackbelt, having 10+ years of work experience and working in a Global MNC BPO designated as a Manager / Sr Manager Process Excellence, preferably for Healthcare domain (Payer Process).

- Strong analytical, problem solving, facilitation and project management skills

- Experience in Value Stream Mapping

- Experience in facilitating problem solving workshops / kaizen events / Design sprints.

- Working in ITES/BPM industry

Domain: US Healthcare-Payer

Flexible to work in shifts.

Interested candidates can mail their profiles or call us at 040-27801263 / 8977001402.