Functional/Operational:

- Enhance process capability from the current baseline through process improvement methodologies

- In-depth knowledge of Six sigma tools

- Analyze current operations to identify new project opportunities and financial benefits. Determine key drivers to meet the business objectives.

- Develop and implement appropriate metrics, dashboards and systems to sustain gains and promote Process Excellence activity and a continuous improvement culture for aligned vertical

- Plan and execute Projects as per defined Timelines to meet the desired goal as a Project Lead for Key Projects and as a Mentor for Projects done by Operations, who are trained on Lean Six Sigma

- Monitoring Process ICU Metrics and provide the required support to improve performance to ensure that those Key Metrics move out of ICU list

- Conduct Value stream Mapping exercise and ability to create, execute, and maintain an - AS IS" to - TO BE" Roadmap.

- Design & Re-Design Business Processes towards Process Improvement / Transformation.

- Identify and evaluate complex business and technology risks, internal controls which mitigate risks, and related opportunities for internal control improvement.

- Identify opportunities for improvement and bottlenecks through waste analysis and consistency analysis.

- Analyze incoming work/demand and workload allocation methods Functional/Operational:

People & Culture:

- Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve the problem, and make decisions that enhance organizational effectiveness.

- Lead: Positively influence others to achieve results that are in the best interest of the organization.

- Imbibes organizational values and governing principles.

- Establishes innovative systems and procedures to deliver and continuously improvises on them.

- Takes Ownership of every individual's performance and monitors team attrition.

- Ensures that he/she completes the certification program stipulated for the specific process for own self-development.

Qualification

- Graduate/Post Graduate from a recognized Institute or University in any discipline.

Critical competencies:

- Certified lean Six Sigma Black Belt/Green Belt

- Min 3 years PEX experience in a BPO with voice(Preferrable)

- Experience in Project management, preferably PMP or Prince

- Knowledge of COPC or internal Operational Excellence framework and hands on experience of deploying these practices

- Should have led 5-8improvement projects in a BPO

- Must have in-depth knowledge of BPO processes (Inbound, outbound voice Processes)

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.