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27/04 Shalini Rana
Leadership Hiring at Mancer Consulting Services Pvt. Ltd

Views:1952 Applications:70 Rec. Actions:Recruiter Actions:3

Manager/Senior Manager - Process Excellence - Black Belt - BPO (8-14 yrs)

Hyderabad Job Code: 566299

Job Description

- Drive continuous improvement culture through training, co-ordination and implementation of principles of Lean/Six Sigma in day-to-day operations in KPO/BPO

- Identifying key opportunity areas and drive improvement initiatives to attain process excellence

- Create/Enhance organization DNA by facilitating Lean Six Sigma Green Belt and Yellow Belt Training for India location

- Create Lean Six Sigma training decks and supporting documents and artifacts

- Ensure SLA adherence for processes in scope

- Lead intermediate projects, establishing links between process improvement initiatives and business strategies using Lean Six Sigma and Process Management skills.

- Dedicatedly aligned as a bridge between Client & Operations, to understand the business .

- Responsible for process Base lining, measure the process capability & redesign the process by using six sigma tools & Lean methodologies for reducing the waste (Not value added) and to optimum utilization of the resources.

- Implement DMAIC methodology in processes to find the route cause & rectify.

- Should deliver client presentations, business development and presales support for continuous improvement and innovation.

Profile of Desired Candidate :

- Must be Black belt Certified from a reputed certifying body/organization (e.g. ASQ or equivalent) with excellent command in Lean/Six Sigma methodology

- Must have experience of working with reputed KPO/BPO.

- RPA, IPA, Digital Transformation exp is preferred.

- Must have 8+ years of work experience with minimum 4+ years of relevant experience

- Must have excellent analytical, presentation & communication skill

- Should be a self-starter

Shalini Rana
Sr. Manager Leadership Hiring
Enigma Human Capital

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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