Job timing - 4 am to 2 pm (4 in the morning to 2 in the afternoon) Job role- Operations Manager / Sr. Operations Manager 1 weekly off rotational (Any one day during the week) Your Responsibilities : - Manage an early morning supply chain with a multi hierarchy team of 200+ members which can successfully execute 10,000+ shipments every morning. - Directly lead a team of area managers to optimize efficiency of operations and achieve the performance target for these areas. - Lead a very large fleet of delivery executives across areas and will need to warrant an efficient and healthy work environment. - Assist the management in implementing new strategic initiatives as well as contribute with ideas for effectively scaling up the operations in these areas. - Improve the systems, processes and policies in the operations team to better support management reporting, information flow and relevant business metrics. - Source, hire and train a team of managers. You will provide individual coaching feedback sessions and have weekly one-on-ones with your team to maintain a motivated work environment. - Schedule frequent hub visits to ensure compliance in hub operations in all areas; Serve as a leader and point of contact as well as to address issues that are supervisor related or complex in nature - Ensure a flawless delivery service for the customers in your areas with special focus on customer experience targets. - Liaison with customer relationship team to ensure seamless customer experience. Requirements : - Candidate should have exemplary leadership skills and should be comfortable managing a large team (experience in managing blue-collared employees is a big plus) - Excellent analytical and numerical skills with the ability to use data effectively for devising operations strategy - Should have prior experience in process design and operations implementation with hiring and training exposure - Attention to detail and ability to critically think through situations, identify bottle necks and resolve problems to deliver results - Ability to maintain composure in difficult situations and be good at conflict management - Must have the ability to multi-task and manage multiple hubs - Ability to create reports in MS Office - Passion to deliver a positive customer experience with good communication skills - Able to come up with new ideas to improve customer performance standards Education : Graduation or above - Willingness to travel within the city Additional details : Remuneration : Best in industry Additional information : Marathi Language - Mandatory

Mumbai

Pune

Manager/Senior Manager - Operations - eCommerce 

Manager/Senior Manager - Operations - eCommerce  ,Job Description for Manager/Senior Manager - Operations - eCommerce  in Upraisal in  Mumbai Pune for (3-7) years of experience. Apply Now!

Job Description for Manager/Senior Manager - Operations - eCommerce  in Upraisal in  Mumbai Pune for (3-7) years of experience. Apply Now!