Key Account Leader - Recruitment at Contactx Resource Management
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Manager/Senior Manager - Lean/Digital Transformation - Banking & Capital Markets (10-15 yrs)
Mgr / Sr. Mgr - Lean Digital Transformation, Banking and Capital Markets (Black Belt Certified)
- Responsible for the effective delivery of the key transformation projects for clients with a distinctive focus on deploying digital technologies like RPA, Machine Learning, Intelligent automations.
- The role provides an opportunity to work in cross-functional environment, gives exposure to senior stakeholders and travel to multiple client locations. Responsible for managing and executing High Impact Projects roadmap to solve business problems of clients leveraging methodologies like Lean, Six Sigma, Business process re-engineering, and Digital Analytics solutions
Responsibilities
- Lead digital led transformation Projects and create roadmap for driving lean digital transformation and process improvement for the client's core and enterprise operations
- Create POVs and Art of the Possible by assessing operations from the lens of Digital, Analytics and Process Re-engineering/re-imagination
- Manage program by involving cross-functional teams and multiple project leads for timely delivery of results
- Lead and Implement business process management system for new clients and individually complete 2-3 high impact projects per year per guidelines for certification
- Drive Lean Digital Transformation - training, testing; certification, lead any other analytics and productivity initiatives that come up
- Coach and Mentor Project Owners and Team Members in DMAIC and Lean projects
- Partner with operating teams in delivering key SLAs, productivity commitments, risk mitigation, etc.
- Establish a governance framework and steer continuous improvement conversations with clients/internal stakeholder
Qualifications
- MBA / Masters in Finance
- Certified Project Manager/Black Belt
- Certified in RPA/Digital
Skill Set
- Black Belt Certification and Project Management Certification is an added advantage
- Program Management skills - leading clusters of individual projects in parallel through wide cross-functional teams
- Strong Quantitative and problem-solving ability with influencing skills and clarity of thought
- Experience of Digital offerings such as Robotics Process Automation RPA, Artificial Intelligence AI, Predictive Analytics, Machine Learning, etc.
- Ability to conceptualize complex problems with out of the box thinking and develop an Analytical road map for them
- Good communication skill and People Leadership skill: Ability to coach, effectively influence and mentor people.
- Delivers oral and written communications that have clarity and impact.
- Creates a team environment of accountability and commitment for reaching project goals.
- Should be open to traveling to multiple client locations up to 3 months duration for short term or 12 months for long term assignments
- Ability to work in diverse teams and with multiple internal and external stakeholders
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