Manager/Senior Manager - IT Change Management

Opening for IT Change Manager-Kolkata location.

Job Description: IT Change Manager

Employment Type: Full-Time

Location: Kolkata (Head Office)

Department: Information Technology

Level: Manager/Sr. Manager

Reporting to: Head - IT Governance and Compliance

Description:

The Change Manager acts as a facilitator, responsible for the overall change management process.

Duties:

- A solid understanding of how people go through a change and the change process

- Provide necessary information to the owner of the change

- Attend CAB/CMC meeting and provide necessary inputs to them

- Review and document change plan

- Resolve issues related to change

- Updates the user with the change activity

- Support and involve in testing activities before and after the implementation of change

- Liaise with the change requestor for business and technical queries and issues, if any

- Create an RFC (Request for change) and update its status whenever required. Check and decide an implementation date, ensuring that it doesn't conflict with other activities

- Assess and manage the risk involved

- Test and implement the change

- Coordinate and communicate with the other impacted team prior to submitting the change

- Once the change is approved, create a remedial case for the scheduled change. Execute the change as on the scheduled date and time. Update the remedy case

- After successful completion provide closure status

- Document the change procedure after its implementation

- Exceptional communication skills, both written and verbal

- Familiarity with project management approaches, tools and phases of the project lifecycle

Qualifications:

- BE/MCA/MBA

- Change management certification or designation desired

- Persons having certification on ITIL Foundation will be preferred

Experience:

- 6-8 years in the relevant field