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27/02 Rajat
Recruiter at Quality Source

Views:237 Applications:63 Rec. Actions:Recruiter Actions:36

Manager/Senior Manager - Insurance - Life & Health (10-15 yrs)

Bangalore/Mumbai Job Code: 897069

We are India's leading digital payments platform is looking to scale up one of our most exciting and important business verticals. If you want to be a key contributor to decision making, want to get your hands dirty working across business, strategy, operations, product and not just number crunching, this is the place to be.

What to expect from this role :

- Opportunity to work on life and health insurance related initiatives with key stakeholders of the Insurance industry in the country

- Collaboration with internal teams - product, business finance, customer service, etc to monitor and manage the category daily

- Track sales funnels, converted sales and revenues and plug the holes if any

- Write SOPs for each customer touch point and monitor insurer's performance against the same

- Build, run and refine a grievance and complaint handling process in line with the regulatory and insurer's expectations

- Build a - customer listening process- and deliver inputs to insurers, insurance business heads and other relevant internal stakeholders to enhance customer experience

- Benchmark customer experience and processes with other internal categories as well as competition insurers - hence acting as a catalyst for improving process design for customer experience Responsible for handling day to day business operations with external and internal stakeholders

- Work with data to help grow the business through interventions on product and technology

- Responsible for management of business reporting and any ad hoc reporting from time to time. Proficient knowledge of MS Excel is a must

- Customer first attitude with a strong execution bias

- Coordinating with CS teams and handling escalations on a day to day basis to provide prompt resolution to customers

- Addressing internal queries, data requirements and escalations

- Experience of working with a highly skilled team across all functions

- To be a part of India's highly disruptive fintech wave

Ideal candidate for this role should :

- Preferably be an MBA

- Have work experience in operations (Preferably Health or Life) in a dynamic and fast paced environment

- Be agile and highly collaborative, communicate impressively

- Strong analytical acumen and problem solving

- Demonstrate deep understanding of insurance business

- Be highly data-driven and adept at balancing needs with business goals

- Be skilled in building and managing business alliances

- Thrive in a competitive and a result-oriented work environment

- Be able to create and own the processes on their own

Note: candidate must be open for both the locations.

Women-friendly workplace:

Maternity and Paternity Benefits

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