Manager/Senior Manager - Instructional Design - Consumer Durable

Working with the head of Training, this role will focus on developing content to ensure error-free execution of the agreed training strategy for Own Retails, across all Circles. The key areas of training will include:

Soft skills:

- CS process training

- Device familiarity & selling skills training

- Mobile Technology landscape

- Work with Subject Matter Experts to identify what students need to learn

- Develop objectives and ensure the content matches those objectives

- Revise and rewrite content to shape it for learning needs

- Structure content and activities for student learning

- Create media to support learning (e.g., visual aids for face-to-face, various multimedia for e-learning and online)

- Develop assessments (note that this does not only mean tests)

- Adapt instructional materials created for one format to another format (usually this is adapting materials from face-to-face to e-learning)

Customer Experience:

- Ensure Customer Experience objectives and targets are met through training intervention.

- Ensure continuous improvement in training strategy and process to improve CSAT and Sales Challenges

Timeliness of content creation & delivery

- Delivering output in largely fragmented and distributed locations

- Familiarity with training content creation processes Knowledge of Adobe captivate and other authoring tools

Key Deliverables:

Content Management :

Qualification & Key skills/ competencies: Graduate/PostGraduate in any stream