Manager/Senior Manager - Insights & Research

- Minimum 10 years of experience in customer insights or market research. Previous research experience in the software industry will be an added advantage

- Robust research experience across a wide range of quantitative research methodologies is preferred and experience in qualitative research is good to have

- Must have strong analytical and interpretive skills to frame recommendations

- Ability to lead multiple, large-scale, research projects in parallel

- Excellent project management, multi-tasking, and prioritizing skills are required

- Leadership qualities and should be able to mentor and guide junior members of the team

- Outstanding communication both verbal and written, presentation, and interpersonal skills required

- Acts as a research consultant to internal Businesses and Marketing organizations.

- Provides meaningful and actionable insights to drive business objectives and support decision making

- Works closely with internal Business (esp. Sales and Product Management teams) and Marketing organizations to understand key business issues and proactively provide thought leadership

- Shapes research design, research plans, develop questionnaires/ discussion guides and build persuasive presentations for senior/ executive level internal clients

- Adds value to the insights by synthesizing secondary information/ behavioural data with survey data, ability to identify opportunities for this kind of collaboration.

- Proven ability to maintain strong working relationships with Research vendors and leverage their expertise to deliver best in class research programs

- Identify ways to improve the customer experience at various stages of the customer journey: pre-purchase and post purchase through various surveys, and work with product, sales, and service teams to improve satisfaction scores and build experience and delight measures