Manager/Senior Manager - Digital Transformation - BSFI

Our client is looking to hire exceptional candidates with experience in digital transformation and passion for change and innovation. This role offers an opportunity to create impact on the digital journey of large companies spread across various industries.

Experience & competencies :

- Customer experience design and process transformation leader with 12+ years- experience with at least 8 - 10 years- in business process design & re-engineering, process automation; operating model design.

- Experience in leading large-scale business transformation programme with hands on experience in Process Digitisation, Operations, business process architecture and process reengineering

- Familiarity with Process automation and process redesigning tools and techniques including AI and RPA

- Deep understanding of classic process optimisation techniques like Lean, Six Sigma

- Proven domain skills - in financial services, Banking and related industry.

- Executive presence: ability to engage the client at various levels of their organization, strong presentation and influencing skills, ability to structure and facilitate workshops, ability to identify opportunities for digital transformation programs

- Strong verbal and non-verbal communication skills, & people management

Responsibilities

- Strong coaching and influencing skills with senior business, Operations & IT leadership (CXO level)

- Building strong client relationships by delivering outstanding value

- Leading and mentoring multi disciplinary teams of business process consultants / automation / digitization / digitalization experts

- Maintain awareness of leading-edge digital practices through publications, conferences and potential speaking engagements