Manager/Senior Manager - Customer Complaints - BFSI

Manager/Senior Manager - Customer Complaints

- Own and Manage Customer Complaints, follow up, tracking and resolution with pre-defined time and quality standards.

- To Supervise & Handle customer escalation issues, maintaining TAT, sound customer communication, etc.

- Coordinated with internal and external stakeholders to provide speedy resolution and bring across customer delight.

- Problem solving attitude towards customer queries by understanding first the customers concerns; selecting and explaining the best solution to solve the problem over mails/calls expediting correction or adjustment; following up with various departments to ensure quick resolution.

- Accountable for External / Internal Audits for the Team