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22/04 Supriya A
Deputy Manager - HR at Skillventory

Views:650 Applications:213 Rec. Actions:Recruiter Actions:21

Manager/Senior Manager - Customer Complaints (4-15 yrs)

Delhi NCR/Delhi Job Code: 1084254

- Own and Manage Customer Complaints, follow up, tracking and resolution with pre-defined time and quality standards.

- To Supervise & Handle customer escalation issues, maintaining TAT, sound customer communication, etc.

- Coordinated with internal and external stakeholders to provide speedy resolution and bring across customer delight.

- Problem solving attitude towards customer queries by understanding first the customers concerns; selecting and explaining the best solution to solve the problem over mails/calls expediting correction or adjustment; following up with various departments to ensure quick resolution.

- Accountable for External / Internal Audits for the Team

- Strong communication & inter-personal skills

- Product knowledge.

- Strong Understanding of calling/email etiquette and soft skills.

- Strong analytical and presentation skills.

- Ability to balance and prioritize multiple tasks.

- Strong decision making and ability to address complex situations.

- Strong sense of accountability and self-initiative

- Team Management skills.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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