Manager/Senior Manager - Customer Care - Sales & Marketing - Automobile Firm

- Develop & execute Cluster-level Strategy along with Regional Business Head for increasing Vehicle Reporting of SCV Range of vehicles

- Ensure topmost level of Customer Satisfaction through increased quality of customer handling at Dealerships

- Liaison with Technical Cell for all the escalated concerns

- Increase dealer's profitability by various service schemes

- Project the service activities, initiatives taken in the area office in the organization for cross fertilization of ideas.

- Guide the Service Mechanics in technical problem solving and de-bottlenecking at the dealerships

- Ensure coordination at back end for availability of Spares, establish system and processes to reduce turn-around time.

- Provide feedback on competition new service schemes launched to the RBH

- To interface with the marketing service cell and the manufacturing cell at the HO for speedy resolution of service issues

- Conducting service audits periodically as per the company norms

- Product training of the dealer, workshop manager & service mechanics