09/02 Saurabh Batra
Senior Manager - RPO at PeopleStrong

Views:825 Applications:54 Rec. Actions:Recruiter Actions:6

Manager/Senior Manager - Customer Care - Sales & Marketing - Automobile Firm (6-8 yrs)

Bangalore/Chennai/Hyderabad Job Code: 663171

- Develop & execute Cluster-level Strategy along with Regional Business Head for increasing Vehicle Reporting of SCV Range of vehicles

- Ensure topmost level of Customer Satisfaction through increased quality of customer handling at Dealerships

- Liaison with Technical Cell for all the escalated concerns

- Increase dealer's profitability by various service schemes

- Project the service activities, initiatives taken in the area office in the organization for cross fertilization of ideas.

- Guide the Service Mechanics in technical problem solving and de-bottlenecking at the dealerships

- Ensure coordination at back end for availability of Spares, establish system and processes to reduce turn-around time.

- Provide feedback on competition new service schemes launched to the RBH

- To interface with the marketing service cell and the manufacturing cell at the HO for speedy resolution of service issues

- Conducting service audits periodically as per the company norms

- Product training of the dealer, workshop manager & service mechanics

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