Senior Manager - RPO at PeopleStrong
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Manager/Senior Manager - Customer Care - Sales & Marketing - Automobile Firm (6-8 yrs)
- Develop & execute Cluster-level Strategy along with Regional Business Head for increasing Vehicle Reporting of SCV Range of vehicles
- Ensure topmost level of Customer Satisfaction through increased quality of customer handling at Dealerships
- Liaison with Technical Cell for all the escalated concerns
- Increase dealer's profitability by various service schemes
- Project the service activities, initiatives taken in the area office in the organization for cross fertilization of ideas.
- Guide the Service Mechanics in technical problem solving and de-bottlenecking at the dealerships
- Ensure coordination at back end for availability of Spares, establish system and processes to reduce turn-around time.
- Provide feedback on competition new service schemes launched to the RBH
- To interface with the marketing service cell and the manufacturing cell at the HO for speedy resolution of service issues
- Conducting service audits periodically as per the company norms
- Product training of the dealer, workshop manager & service mechanics