Key Skills & Experience

- Qualified accountant - CA or CWA with 8 to 15 Years of experience in managing service delivery of Credit Control/AR Collections process in logistics industry vertical.

- Expert - Oracle-Advance Collections Module, MS Excel, MS Word, MS PowerPoint, MS Visio

- Ability to work independently and in a team. Experience in handling team remotely is an added advantage.

- Excellent written, oral, analytical with strong interpersonal skills.

- Be able to deliver consistent, high quality, professional customer service.

Excellent People Management Skills.

Duties and Responsibilities

- Managing a team of AR Analysts/Collectors

- Responsible for Service Delivery and KPI

- Maintaining relationship with country contact & customers

- Perform cash forecast on the inflow of funds

- Reporting all bad debt to the management

- Ensure the team support all requests and reporting &Guide the AR analysts on their daily tasks

- Perform AR/AP Netting

- Assist collector on dispute/escalations, dunning letter process end to end

- Support all process improvements

- Manage Service Delivery for Credit Control(Cash Collections)

- Responsible for handling activities like implementing credit policies, credit approval form in place, adherence to credit norms for all the credit customers Performing continuous follow ups with clients for their pending out standings

- MIS reporting as well as monitoring review collection activities & status of outstanding with Country Head-India/GFSSC Head on a weekly basis.

- Monitoring bucket wise debtors records & performing follow ups for recovery of Payment dues ensuring that the KPI of account receivable is achievable and managing the DSO and bad debts recovery.

- Ensure upto date documentation of processes & training of associates on processes

- Drive and implement Process Improvements & Productivity Measures in teams/processes

- Evaluating Credit worthiness of existing Customers and for new customers through Credit Rating Agency as and when needed

- Customer outstanding reconciliations

- Ensuring that disputes / queries from customer are captured and communicated to Business and followed for resolution

- Receipts and Credit notes are allocated immediately to Invoices and no UCs left open so that AR reflects correct Aging

Other Requirements

- Mandatory: Candidates should be from Logistics business line/background

- Should be flexible to work/shift timings

- Shared services experience would be an added advantage

- Quality - lean and six sigma related experience is a plus.

Job Location : Chennai

Prabha
Mob.No : 8428015003

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