Manager/Senior Manager - Contract Logistics - KAM + NBD

Responsible for the retention & development of Key Accounts, act as conduit between Customer (External) & Operations (Internal). Help build strong PR relationship with Customer and explore new business growth with customer.

- Operation review - daily review with customers on KPI/deliverables, issues & challenges

- Internal co-ordination & review with Operations team to monitor achievement of customer's KPI's/deliverables

- Foster the relationship with all stakeholders in customer's system

- Monitor business dynamics, opportunities, threats to brick-wall the business through pro-active engagement & resolution of customer issues

- Work on opportunities to grow business volume with the customer

- Conduct effective AR management to ensure timely payment from customers

- Budget Achievement - Sales & EBIT

- DSO achievement

- Account Development

- Deep Selling - gain additional/new business with them

- Conduct Monthly review and QBR's with customers

- Co-ordination and follow-up with Operations to deliver the agreed KPI's

- Co-ordinate billing, payments