19/04 Amrita Chakraborty
Consulting Partner at InnoQuest Consulting

Views:1906 Applications:58 Rec. Actions:Recruiter Actions:3

Manager/Senior Manager - Coding - IP/Surgery/Facility - BPO (8-15 yrs)

Hyderabad Job Code: 563617


This position is based out of the Hyderabad office, responsible for the following:

Manage day-to-day operations by coordinating with respective team leaders / supervisors to meet client expectations. Identify areas of process / people improvement and recommending appropriate training. Planning staffing needs to meet client deliverables. Manage team's attendance in order to meet production goals.


- Oversee timely and quality project deliverables with the help of next level leaders

- Utilize available resources to optimize day to day Operations and Processes including Process Improvements

- Help Management in Strategic Planning, Setting up Goals including Monitoring Systems

- Driving performance measures (Financial and Technical) for the operations (including a consideration of efficiency versus effectiveness),

- Develop and drive the organization's strategy and implement appropriate rewards/recognition based on performance indicators and coaching/corrective practices to align personnel with company goals

- Maintain and monitor staffing including Knowledge-Training, and motivate to get the best out of resources to fulfill organizational requirements

- Ensure adherence to external and internal quality and security standards (HIPPA, ISO etc...)

- Be creative and assist in taking the organization to the next level of being a leader in their chosen field of operations and create maximum value to Stakeholders by prioritizing customer, employee and organizational requirements

- Support sales team in capturing needed information from prospective clients to ensure project requirements are appropriate before the live coding

- Manage and coordinate client visits and make presentations to external stakeholder/clients if required

- Maintaining constant observation of all leaders, ensuring all comply with project and process related activities

- Develop an understanding of internal operations and how related functional areas interact to achieve results - Consistently monitor the team to proactively identify potential problems and with guidance ensure appropriate parties are engaged through to resolution

- Coordinates with the Manager to ensure the division is run in the most efficient and profitable way


- Adhere to company policies on leave and permission

- Adhere to the break schedules


- Awareness and implementation of ISO, ISMS and GRIC policies

- Adherence to the rules and regulations as outlined by the management

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
Something suspicious? Report this job posting.