Manager/Senior Manager - Coding - IP/Surgery/Facility - BPO

ROLE SUMMARY

This position is based out of the Hyderabad office, responsible for the following:

Manage day-to-day operations by coordinating with respective team leaders / supervisors to meet client expectations. Identify areas of process / people improvement and recommending appropriate training. Planning staffing needs to meet client deliverables. Manage team's attendance in order to meet production goals.

RESPONSIBILITIES -

- Oversee timely and quality project deliverables with the help of next level leaders

- Utilize available resources to optimize day to day Operations and Processes including Process Improvements

- Help Management in Strategic Planning, Setting up Goals including Monitoring Systems

- Driving performance measures (Financial and Technical) for the operations (including a consideration of efficiency versus effectiveness),

- Develop and drive the organization's strategy and implement appropriate rewards/recognition based on performance indicators and coaching/corrective practices to align personnel with company goals

- Maintain and monitor staffing including Knowledge-Training, and motivate to get the best out of resources to fulfill organizational requirements

- Ensure adherence to external and internal quality and security standards (HIPPA, ISO etc...)

- Be creative and assist in taking the organization to the next level of being a leader in their chosen field of operations and create maximum value to Stakeholders by prioritizing customer, employee and organizational requirements

- Support sales team in capturing needed information from prospective clients to ensure project requirements are appropriate before the live coding

- Manage and coordinate client visits and make presentations to external stakeholder/clients if required

- Maintaining constant observation of all leaders, ensuring all comply with project and process related activities

- Develop an understanding of internal operations and how related functional areas interact to achieve results - Consistently monitor the team to proactively identify potential problems and with guidance ensure appropriate parties are engaged through to resolution

- Coordinates with the Manager to ensure the division is run in the most efficient and profitable way

PUNCTUALITY & ATTENDANCE

- Adhere to company policies on leave and permission

- Adhere to the break schedules

COMPLIANCE -

- Awareness and implementation of ISO, ISMS and GRIC policies

- Adherence to the rules and regulations as outlined by the management