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26/08 Ruchika Bhardwaj
Managing Partner/Founder at Workoid Consultants

Views:898 Applications:200 Rec. Actions:Recruiter Actions:71

Manager/Senior Manager - Business Excellence - BFSI/BPO/KPO (10-16 yrs)

Gurgaon/Gurugram Job Code: 969511

We are hiring for an Manager/ Senior Manager - Business Excellence for a client with a global presence based at Gurgaon.

Job Location : Gurgaon

Designation : Manager

Department : Planning & Transformation

Grade : Band 6.1

Experience : 10 to 14 years of relevant experience with increasing accountability

Nature of Role : Individual Contributor Role

CTC : Standard Industry Hike

Shift 1 : Shift: 5:30 pm - 2 am IST ; 5 days working, Transport available.

Shift 2 : Shift: 3:30 pm - 12 am IST ; 5 days working, Transport NOT available.

Technical Good to Have:

- Hands-on knowledge of and certification in various improvement frameworks (LEAN, Six Sigma, AGILE, Human Centered Design, Design Thinking, Customer Journey mapping)

- Experience using Business Architecture to articulate automation solutions using platforms such as PEGA, Blue Prism and TABLEAU

- Experience managing complex process improvement projects, including undertaking operational assessments and target operating model design using Lean Six Sigma

- Expert level knowledge of tools to collect, aggregate, segment and analyze data e.g. MS Excel

- Knowledge of MS PowerPoint, MS Project, and MS Visio

Role summary:

The Senior Consultant on the Lean Design team works in collaboration with the business to identify opportunities and design processes to evolve the maturity of the business-operating model, maximize the return on digital/automation investments and improve the performance of the entire system.


- Using Design Thinking skills, you lead research sessions with our clients to understand their experiences, unmet needs, desires and their  moments of truth

- Using systems thinking skills, you overlay these opportunities on our current operating model and use LEAN and hypothesis-based Six Sigma problem-solving techniques to uncover the root cause of inefficiencies and issues

- Assist in developing a digital transformation target operating model which includes recommendations on automation, workflows, web applications, data science and employee training opportunities to improve the client experience

- You conduct a series of design sessions or test proposed solutions though experiments so that only the best ideas reach development and deployment teams

- You partner with product owners, business and technology leaders to develop a series of minimal viable products (MVPs) to accelerate the pace of client improvements based on sound understanding of AGILE and change management principals

- You continue to keep the previously defined target operating model and continue to influence partners through change roadmaps and improvement backlogs to delivers the objectives of an ultimate client experience

- Help operations team with Capacity Insights for planning of FTEs and enable them derive capacity gains achieved through target re-baselining

- Create a roadmap of Transformation and CI initiatives in co-ordination with Business Heads and alignment with Canadian Lean Design Director/s

Skills and Knowledge:

- Ability to use human centered design principles to map the ideal client journey, including leading empathy and co-creation workshops

- Ability to create a business architecture to facilitate alignment of strategic objectives and tactical demands

- Ability to assess data model and data flows and facilitate automation and process design workshops

- Strong consulting, relationship management and facilitation skills including the ability to listen and question to understand the business problem, analyse, provide insight and advice

- Excellent written and verbal communication skills including persuasive, data-rich presentation skills

If the above role excites you, Kindly share your updated resume with latest photograph with the below mentioned details -

Current Residence Location:
Shift Applying for (5:30 pm - 2 am Transport Yes
Shift Applying for (3:30 pm - 12 am Transport NO)
Ed Qual : Grad - College - Stream - Year
Is your Graduation Regular
Total Years of Exp
Certification's if any - Pls specify
Exp in Business Excellence ( Yrs)
Exp in Operational Excellence (yrs)
Ok with Individual Contributor role
Geographies handled
Current Organization
Current Desgn and years in this role
Currents CTC ( Fixed + PLI/ Bonus) + Retention Bonus or any other relevant Payout of any
Expected CTC
Next Appraisal Due - Year / Month
Notice Period
DOB . Age
Gaps in Ed or career if any with time period
Reason for seeking a change
Comments if any

Team Workoid

Women-friendly workplace:

Maternity and Paternity Benefits

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