Manager/Senior Manager/Assistant General Manager - Operations - Outbound Sales Process - BPO

We are searching for Managers/Sr Managers/ Asst General Managers - Operations with exposure in outbound sales for one of our clients in Gurgaon. They are a leading name and a listed company in domestic BPO space.

For a Senior Manager -

Job Description:

- Overall accountability for a span of 250 to 400 seats operation of multiple customers with multiple shift operations.

- To manage the operational activities and challenges of allocated BPO divisions and ensure resources match workloads to provide cost effective, high quality service within agreed SLA's and timeliness.

- Establish mechanisms to ensure enhancement in the overall productivity, volume and competence levels of the BPO division through strategic interventions.

- Create, mentor and lead an effective BPO team of Operations Managers / Assistant Managers.

- Build and maintain effective long-term relationships with key members of the client team.

- Be prepared to innovate and actively seek out-of-the-box solutions.

- Will manage the processes independently and ensure business profitability.

- Will drive business and interfaces with the clients.

- Will be responsible for continuous business process improvements.

- Product goals achievement

- Provide customer service expertise and thought leadership across processes

- Identify opportunity for growth of the product and participate in transitions.

The Asst General Manager is a Site Head position for Gurgaon and Navi Mumbai location; and will report directly to the COO of the company.

Pooja Saxena - Principal Consultant
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