AVP - Operations and Leadership Hiring at Golden Opportunities Pvt Ltd
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Manager/Senior Manager/AGM - Transition - BPO/KPO (9-16 yrs)
Transition Leads
Job Description :
Job Title : Manager / Sr. Manager/AGM Transition
Job Opening Location wise :
Manager or Senior Manager Transitions - Shipping and Logistics Domain - Pune location
Manager or Senior Manager Transitions - Energy and Utilities Domain - Kolkata location
Manager or Senior Manager Transitions - Manufacturing or F&A Domain - Mumbai location
Transitions Lead - Airline Domain - Mumbai location
Transitions Lead - media and Information Services - Kolkata location
Candidate specification :
- Experience in handling multiple Onsite transitions relevant to the Domain specified above. Should have done Transitions as an end to end Project management.
Job Description :
Transition Management :
- Manage overall transition program performance across defined Transition Methodology and Phases
- Conduct detailed Transition Planning in accordance with Go-Live commitments.
- Monitor and Govern overall progress against the defined plan. Track and resolve issues, initiate corrective actions as appropriate to manage delays (if any) .
- Establish and manage relationship with client's business and project stakeholders. Manage expectations across key internal and external stakeholders of the project
- Ensure Transition deliverables in accordance to defined methodology with high level of quality, timeliness and within budget
- Manage and motivate the team for desired levels of performance and deliverable quality. Manage and resolve team conflicts, if any
- Identify, evaluate and manage risks through the transition lifecycle to avoid impact to timelines.
- Report transition progress at defined intervals to Management teams ( Client and Internal ) for effective governance and timely issue resolution
- Review and manage changes through the transition lifecycle
- Manage Transition tollgates as per schedule including effective handover to operations team.
- Document and share project learning's for continuous improvements
Deal Pursuit Support :
- Collaborate with Solution Design teams to create transition solution for prospective clients. Participate in RFP Support, client discussions, presentations and workshops to defend the transition approach, outline risks etc.
Skills/Qualifications :
- 10 -15 Years of experience in transition / project management.
- Should have managed at least 2-3 medium to large / complex projects and led team of 3-5 TMs
- Good understanding of Domain, Operations, Quality management and SLA frameworks
- Advance skills on MSP and MS Office (PowerPoint, Excel, Word )
- Excellent communication and presentation skills
- Strong ability to develop and nurture client relationships
- Excellent team management skills with a strong result orientation.
- Ability to multi-task, adapt swiftly to dynamic project situations, demands and timelines
- Strong analytical and problem-solving capabilities,
- Excellent Persuasion, team management and conflict resolution skills
- Flexibility to Travel extensively and adapt to project timezone requirements
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