Manager - Seller Success & Onboarding - eCommerce

Manager-Seller Success and Onboarding

Experience - 4 to 6 years

Salary - Up to 25 LPA

Responsibilities :

- Own the end to end seller/partner acquisition pre-onboarding and seller/partner on-boarding process. displaying ownership in accuracy and timeliness

- Manage the process of scoping, hunting, and reaching out to new brands that can be onboarded via multiple online and offline avenues.

- Evaluating and communicating with right stakeholders at the brand's end and establishing connection via email ID + chatbot and initiating their onboarding discussions if approved - working closely with the category acquisition teams to fine-tune our brand onboarding strategy to ensure constant freshness of brands + products

- Following the onboarding process for rejections, wait listing and selection of brands basis category benchmarks laid down

- Working with partner teams and internal stakeholders to get the contract signed/updated and manage partner requisites

- Keen eye for spotting trends and brands that are up and coming on social media. - managing the complete cycle of on-boarding process, including seller training ensuring a smooth handshake Owning correct asset (image and content data) collection process from the sellers/partners required for cataloging of products.

- Responsible for quality check of data collected from sellers including images, content, inventory, pincodes and pricing.

- Responsible for maintaining the pricing slabs and central repositories with updated pricing data which is crucial for campaigns

- Collating weekly/monthly reports both internal and external and sharing with partner teams understanding partners issues and coming up with solutions ensuring higher partner NPS. - work with partner teams on ad hoc pay-out queries (TDS/TCS, missing invoices, email id change request)

- Seller training on attributes sheets and mandatory information. Seller hand holding post information collection and helping sellers integrate with CRED systems. Ensuring accuracy of information flow to the downstream systems.

- Acting as a bridge between sellers/partners and business to solve seller queries and arrive at quick resolution ensuring least impact and delays.

You should apply if you :

- Have 6-8 years of work experience preferably in e-commerce operations and 2-3 years as a team lead

- Have proficiency with data and excel - pivot tables, vlookup, shortcuts etc. (Macros - good to have)

- Have high organizing ability, being proactive and attention to detail

- Have a business acumen to read and comprehend data

- Possess good written communication skills to work with partners and team - own the capability to do pipeline management and program management - have a propensity to multitask

- Have a good hold at stakeholder management

- Can manage a team size of 10-12 at any given point of time