Manager Training- Agency

Job Description:

Position Manager - Training No. Of Position TBC

Department Training Function Training

Reporting to Regional Head - Training Band 4

KEY RESPONSIBILITIES:

- Conduct training modules for Advisor, elite ADM & elite circle head

- Conducting induction and on-boarding training programs

- Training on selling skills

- Training on all MLI Insurance products and processes

- Training on all MLI Digital tools and Assets

- All other training programs as outlined in the Advisor and ADM learning journey

- Conducting GID's and IID's

- Conducting PRP and FOD as and when required

- Conducting training in blended delivery format

- Delivering training in accordance with the learning journey design and blended delivery format - classroom training and/or virtual trainings

- Developing facilitation skills and virtual delivery skills to ensure seamless training delivery across all sessions

Administrative:

- Manager-trainer to drive adoption of the digital learning platform across all roles

- Responsible for driving digital assessments amongst Advisors and ADMs

- Responsible for driving self-learning among Advisors and ADMs

- Responsible for calendarizing and effectively planning all training sessions with the OH / OHs

- Responsible for delivering all training adhering to the training calendar designed

- Responsible for driving business performance of all learners

- Responsible to drive attendance to all training sessions

- Responsible to capture attendance in TMS/ELM within the stipulated time defined

- Responsible to coordinate with the OH / OHs in calendarizing all training sessions for an office

- Responsible to plan travel for training sessions in various locations as required

- Look after training logistics

- Schedule training sessions

- Ensure wider participation of advisors in programs

- Monitor progress of advisors on a continuous basis

- Seek regular feedback from advisors, Sales Managers, Partner and Managing Partner

- Ensure that advisors follow moral and ethical standards when dealing with clients

- Monitor Advisor development

- Update training material

- Review present training material

- Scan environment

- Incorporate feedback from Advisors, Customers, SMs, Ps, MPs

- Ensure that the advisors get updated and continuous information on MLI products

- Facilitate self- development of advisors

MEASURE OF SUCCESS:

- Participant feedback

- Number of days of training

- Customer survey rating

- Pass percentage of advisors

- Digital adoption / adoption of digital learning platform

- Pass percentage of Advisors in IRDA exams

- Attendance of Advisors and employees in training sessions

- Activating advisors month-on-month against the target

- Compliance on IRDA requirements

- Monthly Achievement against the target for the advisors across multiple performance parameters for advisors and AADM

- Reduction in training cost

- Awareness level of advisors on competition

DESIRED QUALIFICATIONS AND EXPERIENCE:

a. Graduate/PG in any discipline

b. At least 2-3 years in sales and 3-4 years in conducting sales training, life insurance domain would be a plus

KNOWLEDGE / SKILLS / ABILITIES:

Competency Level:

- Result Orientation 5

- Working With & Through Others 4

- Innovation 5

- Customer Centricity 4

- Technical Expertise 4

- Business Acumen 4

- Impact & Influence 4

- Communication 4

- Role Modelling Core Values 4

- Strategic Planning & Execution 4

- Learning ability

- Logical thinking

- Must be able to motivate Advisors

- Should be self motivated, self starter

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