jobseeker Logo
Now Apply on the Go!
Download iimjobs Jobseeker App and get a seamless experience for your job-hunting
30/11 Mir Khan
Director at Jobstronaut

Views:959 Applications:85 Rec. Actions:Recruiter Actions:79

Manager - Sales Operations - ITeS/BPO (8-16 yrs)

Bangalore Job Code: 770736

- Responsible for organizational effectiveness and contribute to the development and implementation of organizational strategies, policies and practices.

Duties: Strategic planning and execution, service delivery, SLA management, Leadership

Responsibilities:

- Oversee overall planning and performance for the assigned teams/markets

- Ownership for overall delivery of service level components, quality and productivity targets for the assigned teams/markets

- Determine operational strategies - conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses

- Improve operational systems, processes and policies to build efficiency

- Establish technical specifications, and production, productivity, quality, and customer-service standards

- Responsible for development and administration of account P&L

- Long-term planning, including initiatives geared toward operational excellence.

- Contribute to and oversee short and long-term organizational planning and strategy

- Facilitate coordination and communication between support functions.

- Employee engagement and retention

- Explore new business/revenue opportunities within the existing client base

- Being a key point of contact for internal and external clients

- Build strong relationships with customers

- Maintain track of all pending/open items (internal and external) and ensure closure of the same within in a timely and appropriate manner

- Looking out for trends that will impact the near-future demand and supply of talent

Competencies:

- Driving For Results: Challenging, pushing the organization and themselves to excel and achieve.

- Customer Success: Doing the right thing for customers.

- Team Leadership: Leading others to accomplish team goals and objectives.

- Motivating Others: Inspiring others to perform well by actively conveying enthusiasm and a passion for doing a good job.

- Strategic Planning: Able to strategize well

- Coaching And Developing Others: Advising, assisting, mentoring and providing feedback to others to encourage and inspire the development of work-related competencies and long-term career growth.

- Planning And Organizing: Effectively organizing and planning work according to organizational needs by defining objectives and anticipating needs and priorities.

- Conflict Management: Managing conflict between people and effectively resolving sensitive issues.

- Decision Making: Making good decisions in a timely and confident manner

- Interpersonal Communication: Communicating clearly and effectively with people inside and outside of the organization.

- Business Acumen: Understanding general business and financial concepts, understanding the company's business, and using both general and specific knowledge to be effective.

- Agility: Displaying agility in thoughts, decision-making and change management

- Resilient & self-driven: A proactive & never give up attitude

- 8-12 yrs Operations experience handling teams

- Min. 3-4 yrs as Ops. Manager

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
Something suspicious? Report this job posting.