Manager - Sales - IT (10-15 yrs)
Sales & Account Management
- Driving Sales and Strategic client engagement and at the CXO Level & C- Suite.
- Show YOY 10% growth in the account and achieve the assigned target.
- Win one strategic deal each year into the account
- Lead the Sales efforts of for South East Asia region, ensuring sales targets are met, while driving customer satisfaction.
- Account Management & Contract Governance- Build Account Management & Solution selling skills in the key accounts.
Stakeholder Management & CSAT
- Internal stakeholder management: Work collaboratively with internal teams of organization (PU, Channels, Delivery organization, Executive Management etc) and create win-win situations while handling customer engagement on the ground
- Understand needs of the Accounts based on direct interactions with the customer
- Frequent and effective follow ups on clients issues ensuring 100% achievement of CSAT target
- Accountable for CSAT and collections for the territory.
- Thorough customer interactions, determine the pre and post-sales support required and manage these deliverables with internal stakeholders.
Governance & Delivery
- Provide early warnings of operational delivery or support problems associated with the account & proactively work towards resolving these issues.
- Run Internal Governance for the accounts
- To be the voice of the customer internally and to ensure client deliveries and value proposition initiatives are tracked proactively
Be the Brand Ambassadors
- Establish brand as a thought leader in the country
- Help build higher entry barriers for the competition into the account Key
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