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09/02 Sumana Chatterjee
HR Consultant at Freelancer

Views:669 Applications:59 Rec. Actions:Recruiter Actions:0

Manager - Sales - EdTech (2-3 yrs)

Any Location/Bangalore Job Code: 890626

Ed tech startup is looking for Customer Success manager who can grow up to leadership roles for their Company.

1- B-School  Education

2. 2 to 3 years experience (Preferably Sales/ Customer Management)

3. Any industry is fine

4. Need super aggressive and a multi tasker with high aptitude

5. Salary fixed and variable.

- Mentoring the Customer Success teams by setting the strategy and prioritizing Objectives and Key Results (OKRs); hiring, training, and developing a world-class team

- Driving customer lifetime value by defining the Customer journey; Controlling churn rate; Increasing revenue by upselling/ cross-sell; Deploying programs to help drive business value with customers; Customer goal achievement; Collaborating across teams to identify and pursue customer growth opportunities

- Representing the voice of the customer and influencing internal stakeholders by promoting a customer-centric mindset across the organization

- Architecting the customer success organization and solutions to leverage and scale in support of our revenue ambitions

- Partnering very closely with our sales/ Operations teams to engage with leaders at prospective customers and existing customers to define goals and leverage our products and services to achieve them.

Women-friendly workplace:

Maternity and Paternity Benefits

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