Manager - Sales - Call Center Operations

Responsibilities :

- Acquire and coach Partners to run the financial freedom app subscription process.

- Provide training to the partners team to maintain high customer service standards.

- Providing functional leadership to the operations of the Partner/BPO team.

- Building trusting relationships with Partners

- To manage the challenges of Partners and ensure resources match workloads to provide high-quality service within agreed SLAs and timelines.

- Generating revenue by driving the performance of the different call centers.

- Evaluate the performance of the call center with key metrics.

- Identify opportunities for growth of the product and participate in transitions.

Requirements :

- Experience in Inside Sales

- Good communication skills

- Good interpersonal and managerial skills.