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06/10 Vinay Chanodkar
Deputy Manager at SkillVentory - A Leading Talent Research Firm

Views:53 Applications:2 Rec. Actions:Recruiter Actions:1

Manager - Routing Management - UBS Voice Products (8-15 yrs)

Pune/Chennai Job Code: 1164795

Manager - Routing Management (UBS Products Voice)


About Us :


Tata Communications, a digital ecosystem enabler, we enable the digital transformation of enterprises globally. With a solution orientated approach and proven managed service capabilities and cutting-edge platforms, Tata Communications drives the next level of intelligence powered by cloud, mobility, IoT, collaboration, security, and network services.

Present in more than 200 countries and territories around the world Serves over 7,000 customers globally that represents over 300 of the Fortune 500 Connects 4 out of 5 mobile subscribers worldwide Connects businesses to 60% of the world's cloud giants Operates the largest wholly owned and most advanced subsea fibre network which underpins the internet backbone, where its network carries around 30% of the world's internet routes

Its Internet of Things network in India will be the world's largest network of its kind, spanning nearly 2,000 communities and touching over 400 million people

Listed on both the Bombay Stock Exchange and the National Stock Exchange of India with a market capitalization of USD 2.72 bn

Brief Description on the role :

Key Responsibilities :

- Becoming Subject Matter Expert with internal software tools, processes & programs.

- Overall quality monitoring / management of the countries assigned.

- Investigating queries from Suppliers, Sales Support, Market Managers, Account Managers, Carrier Relations, Dispute/Billing/Audit teams

- Work with development and support team on resolving system issues, bug fixes, enhancements, new business cases and UAT Testing

- Investigating and verifying system daily alert mails, such as Fraud alert, margin loss alert, dial plan-missing alert, LNP missing alert etc.

- Managing escalation whenever there is route or supplier failure by assisting FMGT.

- Collaborating with various teams for special project like new tool development, Routing Logic Improvements etc.

- Provide support to FMGT on fault reporting, enquiry and progress update.

- Supporting MM in terms of in-depth route investigation and call trace investigation.

- Evaluating existing routing activities and rolling out the documentation to all team.

- Managing CLI and FAS process and helping team to achieve their KRA's.

- Following up with Sales & Carrier Relations on lost customers & supply acquisition needs.

- Handling the billing disputes with sales and customers.

- Handling escalation from customers and taking actions to resolve customer issues.

- Testing the quality of the routes and preparing customized reports (Daily/weekly/Bi-weekly/monthly).


- Handling the team and supporting them as and when required.

- Developing rapport with internal and external stakeholders.

- Managing and responding to large volumes of email correspondence.

- Learning about Suppliers, Products and service levels.

- Provide support to offshore team.

What do you need to have :

- Independent, energetic, detail oriented, self-motivated with excellent administrative skills

- Strong proficiency with Microsoft Excel, and other Office programs

- Proficiency in performing and tracking multiple initiatives simultaneously in a high-volume environment

- Ability to quickly learn and adapt to new programs and processes. A "can do" flexible attitude.

- Ability to follow through & take ownership of assigned responsibilities

- Good communication skills, both verbal & written, and strong interpersonal skills for interacting with stake holders, and various teams/levels of management.

Basic Requisites:

- Any degree

- Total years of experience - 8 to 15 years

- Extensive NOC / FM background and commercial knowledge will be added advantage

- Successful track record in building strategic relationships across multiple environments

- Experience in working with multiple CFT's and good interpersonal skills.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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