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Head - Operations at Talent Pursuits
Views:362 Applications:117 Rec. Actions:Recruiter Actions:95
Manager - Retention - Bus/Cargo Aggregator (5-10 yrs)
Educational Requirements:-
- Btech./ BE/another undergraduate degree from a reputed college
- MBA good to have but not must have
Work experience required:-
- Prior experience in a retention role including using Whatsapp APIs
- Proven experience working with industry tools like CleverTap, MoEnagage, One signal, webengage etc
- At least 5 years
Key Result areas:-
- Key member of inter-city growth team over-looking all retention campaigns.
- Design and implement new campaign ideas that help increase customer retention & customer LTV.
- Complete responsibility of communication design for all retention campaigns & execution across multiple channels like SMS, Whatsapp, App
- Continuously report campaign performances along with user behaviour, cohorts generated, etc
- Strategize & implement loyalty program for inter-city business
- Define, report, and optimize key metrics periodically (Daily, weekly, monthly) and suggest changes/improvements that will boost the engagement rate.
Behavioral Competencies :-
- Goal/Outcome Oriented
- Good people skills
- Data/Tech Driven
- Teamwork
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