Manager - Retail Credit Operations - BFS

- Lead a team to provide value added services to activities and functions performed at Retail Credit Operations Unit as listed below:

- Manage the Operation's process for Secured and unsecured Lending and Life cycle maintenance processes for SME, Mortgage, Auto and personal Loans

- Manage the DTR (Compliance monitoring) process for Retail customers in alignment to KYC, AML parameters as guided in process manuals

- Ensure ADM, OPM, SOP compliance and SLA adherence as per agreed TAT and accuracy baselines

- Effective Performance management and ensuring productivity and efficiencies are closely monitored for the team members at individual and team level.

- Effective volume management and cross utilization of people through cross training and knowledge transfers across teams

- Effective controls and governance on people, processes

- To maintain a positive working relationship with personnel of the other sections, divisions, Business stakeholders

- MIS management and weekly/monthly reporting to Unit Manager, Onshore and Key business stake holders.

- Tracking of system issues and liaising with various departments for issue resolution.

- Handling of Change Request, BRDs for any new change, business initiative, Product launch with further UAT execution support and sign off. Adherence to Change management guidelines

- Proactive in adopting best industry practices to drive cost efficiency and process improvements

- Implementation of Central Bank and Compliance Related Changes

- Manage Monthly - MER, KRI, RCSA and Reconciliation reporting within the timelines

- Support Adhoc Business requests or as directed by the Unit Manager

- Service management for CCU escalations, Customer complaints review and resolution

- Handle internal and external audits for the unit.