Job Description Manager - Renewal & Retention Notice period - Not more than 1 month - Insurance industry experience is a must - Ensure achievement of Renewal Collection targets - Ensure achievement of Persistency targets - Manage outsourced activities & outbound call center vendors for Renewals & achieve targets - Ensure Retention of customers and improve surrender retention - Ensure smooth functioning of operational activities of ECS and other related processes - Planning, strategizing and implementation of various action plans for improving persistency, renewal collection and retention - Launch & manage contests, R&R for vendors and internal sales teams - Identify opportunities to improve renewal collections through innovative means through alternate modes of collection & data enrichment - Data Analysis and data mining for strategy formulation - MIS and other related information Key Performance Indicators : - Improve operational efficiency for enhanced customer service and streamline internal processes pertaining to Billing, ECS Registrations Surrender Retention, MIS reporting, System enhancements & ISO audit - Retain maximum policies by convincing the customers - Skill and Personality Development of team Quantitative - Manage overall cost for the renewal collection activity, Improve collections through Vendors & Internal Sales team - Achieve 13th month Persistency Targets and Overall Collection targets Preferred Credentials : Work experience : - Strong collections and retention projects experience while working with either a consulting setup or a shared services setup. - Exposure to Insurance clients is preferred. Candidates who have worked with an insurance company and then moved into Global operations roles with MNC Insurers can also be considered Required Skills Consulting, Shared Services, Call Center Vendors, Operational Activities, Planning, Implementation, Vendors, Sales, Data Enrichment, Data Analysis, Data Mining, Strategy, MIS, Key Performance Indicators, Operational Efficiency, Enhanced Customer Service, Streamline, Billing, MIS Reporting, System Enhancements, ISO Audit, Personality Development, Quantitative, Insurance, Global Operations,insurance industry

Mumbai

Manager - Renewal & Retention - Insurance 

Manager - Renewal & Retention - Insurance  ,Job Description for Manager - Renewal & Retention - Insurance  in Unitres Business Solutions in  Mumbai for (6-10) years of experience. Apply Now!

Job Description for Manager - Renewal & Retention - Insurance  in Unitres Business Solutions in  Mumbai for (6-10) years of experience. Apply Now!