Manager - Record To Report/General Ledger

JOB PURPOSE

The Record to Report Manager is responsible for managing operations related to the General Ledger work that will be transitioned. This leadership role includes assigning work, monitoring productivity, driving improvements & transformation and SLA reporting. The manager provides leadership to the Team leads and the rest of the team, serves as the point of contact for escalations, expedited requests, and is overall responsible for the teams performance.

MAJOR RESPONSIBILITIES AND ACCOUNTABILITIES

- Serves as the main point of contact for questions, issues, and escalations

- Monitors completion of activities, team productivity and quality, ensuring deadlines and compliance standards are met.

- Conducts meetings with team leads to review performance, discuss outcomes, and provide feedback or improvement plans when necessary.

- Monitors attendance to ensure team complies with company policies.

- Conducts weekly team meetings to provide updates, discuss team goals, and address any team concerns.

- Addresses escalated requests and expedites urgent cases to meet the needs of the business.

- Identifies areas of improvement and collaborate with leadership to implement best practices.

- Provides education and/or refresher training to the team as necessary.

- Participates in leadership meetings to report on KPIs, discuss trends, and opportunities for improvement.

- Assists in the onboarding and training of new employees.

- Assists with special projects and other duties as assigned.

JOB SPECIFICATIONS

Education B. Com / M. Com/ MBA/ CA/ ICMA

Years of Experience 15+ years experience in RTR in shared services environment