Manager - Quality & Training Analyst - BPO

Salary offered: 10 - 15 LPA

Manager - Quality & Training Analyst - in Tamil/Hindi/Telugu

- Build a Quality and Training function from scratch.

- Understand customer needs and requirements to develop & maintain effective quality control processes.

- Design Root Cause Analysis based on audit reports and develop new training programs and corrective action plans that focus on improving customer satisfaction.

- Work closely with Customer Service in training new and existing team members with a strong focus on customer service quality improvement metrics.

- Review quality control and training program effectiveness on an on-going basis & define & measure ROI metrics.

- Collaborate with cross-functional teams (tech, product, marketing, design) to improve systems and processes that elevate the customer experience.Build a Quality and Training function from scratch