HR Consultant at Skyleaf Consultants
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Manager - Quality & Training Analyst - BPO (6-11 yrs)
Salary offered: 10 - 15 LPA
Manager - Quality & Training Analyst - in Tamil/Hindi/Telugu
- Build a Quality and Training function from scratch.
- Understand customer needs and requirements to develop & maintain effective quality control processes.
- Design Root Cause Analysis based on audit reports and develop new training programs and corrective action plans that focus on improving customer satisfaction.
- Work closely with Customer Service in training new and existing team members with a strong focus on customer service quality improvement metrics.
- Review quality control and training program effectiveness on an on-going basis & define & measure ROI metrics.
- Collaborate with cross-functional teams (tech, product, marketing, design) to improve systems and processes that elevate the customer experience.Build a Quality and Training function from scratch