Manager - Quality - F&A/BFSI Domain - BPO

- Experience in BFSI / FAO

- Certified Black Belt

- Exposure to Quality Management Standards e.g. ISO 9001:2000, COPC etc.

Job description :

- Single point of contact for Quality Support of Client Account(s)

- Ensuring Implementation of Quality Standards in the Account

- Providing High Quality Business analytics support to Management team

- Identifying improvement opportunities along with the respective SDLs and Process Head and facilitating launch of projects around these opportunities

- Leading high impact Six Sigma and Lean projects

- Mentoring Green Belts

Roles & Responsibilities :

- Updates himself regularly with Company policies on Information Security Management System.

- Ensure subordinates are aware of Company policies, in particular those on Information Security.

- Ensure adherence to legal & regulatory requirements as applicable to the nature of work.

- Ensure Process adheres to legal & regulatory requirements as applicable to the nature of work.

- Ensure adherence to the Contractual Requirements of the Process/Function.

- Encourage all subordinates to Report Security Incidents.

- Ensure Compliance and Security Trainings for subordinates are conducted periodically.

- Cooperate with Compliance and Security officers with Security Investigations.

- Monitor Compliance adherence and ensure a monthly review of status.

- Facilitate Regular Audits to detect any compliance or contractual breaches and encourage continuous improvements.

- Ensure Risk assessment is conducted for the process at the start of Operations and on any major change taking place.