20/09 Reena Gonsalves
Consultant at Innoquest Consulting

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Manager - Quality - Business Excellence - Payer Domain - Healthcare BPO (7-14 yrs)

Bangalore Job Code: 746037

The aforesaid opportunity is with a business process management (BPM) client that focuses on back office processing, contact centers and HRO solutions.

Manager Quality will lead and manage identification and successful outcomes of Transformation Programs / Projects in the respective account using Transformation COE framework. Connect with clients to understand overall business landscape and drive opportunities for strategic value adds. Lead Transformation COE in building and enriching transformation framework and capabilities.

Mandatory ask for the role:

- 7-14 years experience / BPO and Healthcare - Payer Domain

- Black Belt or Green Belt certified

- Open to working in US shifts

Duties and responsibilities:

1) Build and improvise transformation Solutions for the account using transformation framework

2) Roll out transformational practices to respective account

3) Execute project debriefs, publish white papers, case studies

4) Tailor COE framework in the context of the project requirements

5) Prepare detailed Project Plan as per Framework and obtain Customer and stake holder's consent

6) Identify resources and staff the program/project

7) Monitor, drive, execute tasks as per project plan to ensure successful outcomes with Scope, Time, Cost

8) Evolve innovative solutions through collaboration that satisfies the Business Case criteria.

9) Track and communicate business results

10) Show leadership in establishing the delivery Transformation function for the account by working with all the stakeholders


7 - 14 years of overall experience

2 - 4 years of experience in healthcare - payer domain mandatory

Preferred Qualification :

- IT applications and / or tools (ERP package such as SAP, Oracle or tools such as Cicero / Lombardi etc.)

- IT automations and / or working knowledge on one process improvement methodology such as Lean / Six Sigma / TQM / TOC etc

Unique Skills :

- Consultation experience / mindset preferred

- Excellent communication, analytical and interpersonal skills are a must

- Experience in multiple environments within the domain

- Deep understanding of the business environment, market dynamics and industry trends in the given domain

- Knowledge and experience in handling business transformation for International back office processes

- Worked in multinational organizations / clients and having exposure to international practices and business transformational initiatives

Women-friendly workplace:

Maternity and Paternity Benefits

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