One of US based client is looking at hiring a Call Quality Manager for their ITES/BPO set up in Bangalore. Job Responsibilities : - Understanding of 7 quality tools - Lean/Six Sigma green belt certified (blackbelt preferred) - Handled transaction quality for projects (voice + non-voice process) - Quality Manager level experience for minimum 2 years (AM level or below profiles will not be considered) - Experience of handling a Quality Team of minimum 15 headcount - Experience of handling a Quality Team across projects (minimum 2 projects) Proven experience on being : - Very good with data analysis and RC identification - Very good with creating action plans and driving implementation - Experience with recovering quality of a struggling portfolio Skills to be evaluated on: CSAT KPI Call-auditing

Bangalore

 Manager - Quality - BPO/ITeS 

 Manager - Quality - BPO/ITeS  ,Job Description for  Manager - Quality - BPO/ITeS  in Jobstronaut in  Bangalore for (8-12) years of experience. Apply Now!

Job Description for  Manager - Quality - BPO/ITeS  in Jobstronaut in  Bangalore for (8-12) years of experience. Apply Now!