23/11 Mir Khan
Director at Jobstronaut

Views:274 Applications:82 Rec. Actions:Recruiter Actions:45

Manager - Quality - BPO/ITeS (8-12 yrs)

Bangalore Job Code: 866649

One of US based client is looking at hiring a Call Quality Manager for their ITES/BPO set up in Bangalore.

Job Responsibilities :

- Understanding of 7 quality tools

- Lean/Six Sigma green belt certified (blackbelt preferred)

- Handled transaction quality for projects (voice + non-voice process)

- Quality Manager level experience for minimum 2 years (AM level or below profiles will not be considered)

- Experience of handling a Quality Team of minimum 15 headcount

- Experience of handling a Quality Team across projects (minimum 2 projects)

Proven experience on being :

- Very good with data analysis and RC identification

- Very good with creating action plans and driving implementation

- Experience with recovering quality of a struggling portfolio

Skills to be evaluated on: CSAT KPI Call-auditing

Women-friendly workplace:

Maternity and Paternity Benefits

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