Recruitment Consultant at Firstcall HReSource
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Manager - Quality - BPO (7-10 yrs)
Role Designation: Manager Quality
Responsibilities :
Process Excellence culture building :
- Design (Customize) and deploy Process Improvement framework for the engagement (s) by gathering requirements from stakeholders
- - Drive Certification program at the engagement level and participate in the training programs as trainers
- Conduct in house training programs on Lean - Six Sigma methodology (YB and GB) -
- Drive Certification program at the engagement level - Improvement opportunity identification -
- Drive Top down opportunity identification workshops and bottom up ideation initiatives for creation of high impact pipeline of process improvement opportunities -
- Process, operations, business data analysis to identify improvement opportunities -
- Validation of opportunities and conversion in to the projects. - Improvement projects implementation -
- Mentor Process Improvement projects (YB,GB,BB) to enable the operations resources to implement the improvement through structured approach
- Conduct toll gates review of the improvement projects -
- Facilitate meetings with various stakeholders for tollgate reviews and appropriate sign offs -
- Co-ordinate with lead developer for automation opportunity identification and project execution -
- Guide the project leaders for appropriate storyboard creation and update in the project management tool of PI projects -
- Govern the process of validation and sign off of the project closures in the project management portal - Branding
- Creating awareness by training and bringing visibility to quality initiatives in the engagement in order to drive and improve culture of quality
- Creating process improvement case studies and socializing with teams, on various success initiatives of engagement performance
Client Management :
- Participate in client interactions to present the process improvement case studies.
- Establish Governance with the client for project opportunity identification/ workshops, project validations and sign offs
People Management :
- Provide performance goals
- Provide support for achieving goals and enhancing skills.
- Ensure utilization and Control attrition. - What are we looking for in you:
Educational Requirements (Must have) :
- MBA with 6 years of experience
- Engineering graduate with min 7 years of experience
- Non Engineering graduate with min 8 years of experience
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