Manager - Quality Assurance - IT

Scope of Role : 

- Accomplish quality assurance human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees.

- Achieve quality assurance operational objectives by contributing information and analysis to strategic plans and reviews.

- Meet quality assurance financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

- Develop quality assurance plans by conducting hazard analyses; identifying critical control points and preventive measures; establishing critical limits, monitoring procedures, corrective actions, and verification procedures.

- Validates quality processes by establishing product specifications and quality attributes; measuring production; documenting evidence.

- Updates job knowledge by studying trends in and developments in quality management.
 
Key Responsibilities: 

- Hire, train and mentor new joiners

- Conduct smooth on-boarding activities for new members

- Work on the products to gain hands-on experience

- Constantly monitor and enhance the overall QA processes

- Conduct monthly 1-1's with the team and provide clear feedback on - what's going good and what needs to be improved

- Constantly motivate the team to make sure they stay focused & gel together within and across departments

- Regularly meet with Product Manager- s, services & support leads to identify bottlenecks or gaps in the process and work on enhancing them

- Work with the Documentation team to improve the product documentation

- Work with Customer Success team on customer escalations and the overall process to provide the right guidance both to internal & external stake holders

- Ensure the team follows the various auditing processes and meets the compliance standards

- Explore and conduct a feasibility study on new automation tools available in the market

- Prepare and monitor the automation timelines to ensure optimal test coverage

- Work closely with NetSuite during their phased release of new versions by making sure the team tests all the products on the new release and by logging support cases with NetSuite on the issues identified

- Prepare required reports and participate in 3rd party audits or due-diligence meetings

- Work with Director of QA to decide raises based on the reviews for your team

Key Skills :

- Ability to be observant and analytical

- Ability to dive deep & focus on the details

- Internally motivated, able to work proficiently both independently and in a team environment

- Strong communication skills with both internal team members and external business stakeholders

- Strong initiative to find ways to improve solutions, systems, and processes

Qualification :

- Bachelor's degree/PG in an industry-related field

- Experience in integration domain (Recommended & good to have)

- 7+ years of overall experience in QA

- 2+ - 4 years of experience in people management

- Solid knowledge of the quality assurance techniques, testing concepts, methodologies and tools

- Open minded with zeal to learn and work under tight deadlines