Manager - Quality Assurance - Inside Sales Team - EduTech

Manager - Quality Assurance - EdTech

- We're looking for experienced Quality Managers for our inside sales team.

- You should ideally have 4-5 years of relevant experience; any training experience is an advantage.

Your job responsibilities will include (but aren't limited to) :

- Listening sales calls to ensure excellent customer service and effective product presentation

- Monitor operators product knowledge, ability to handle objections and call closure

- Uses a quality monitoring system to compile and track performance at team and individual level.

- Prepare quality reports for team leaders, managers & leadership teams

- Work on Continual process improvement therefore set new process in order to ensure customer satisfaction and internal smooth process

- Coordinates and facilitates call calibration sessions for the sales team

- Provides actionable data to various internal support groups as needed

- Perform PIP calibration sessions

Candidate Requirements :

- Minimum 4-8 years experience preferably in Ed-Tech or BPO/ITES industry (Strictly Sales)

- Excellent verbal, written and interpersonal communication skills.

- Effective listening and comprehension ability is must

- Impressive Stakeholder management skills

- Problem Solving approach & Business acumen