Manager - Product Operations - SaaS

A leading health organization well funder organization is looking for Product Operations Manager -

We are seeking a Senior Manager/Leader to help us build the Product Ops capability within the team. The role will initially involve:

- Learn the product and have a clear vision of the product roadmap, and how various teams are structured and will evolve.

- Being hands-on in the execution of some of the key pieces, specifically NPS and Product Board implementation.

- Enable the team to facilitate market research and user research.

Key Responsibilities :

- Should foster a data-driven culture, and effectively communicate verbally, and in writing, with all levels of the organization.

- Demonstrated proficiency in launching complex products and services that delight customers and drive business success.

- Strong product leadership skills in fostering cross-team collaboration with business, technical, and design members.

- Must be able to thrive and succeed in an entrepreneurial environment and not be hindered by ambiguity.

- Can act decisively which means you are not only able to develop high-level strategic initiatives but can also roll up your sleeves and get the job done.

- Build and maintain connections with customers with an eye on acquisition, retention and expansion.

- Own NPS measurement and analysis across products, verticals and key customers.

- Drive action items to improve NPS improvement

- Facilitate market research for new products

- Help with user research and product usage for existing products and modules

Required Qualifications :

- 4 -7 years of experience in product management, product operations, customer research /success or market research of SaaS products.

- Deep understanding of SaaS business, core metrics and growth drivers.

- Exceptionally well-organized with zero tolerance of leakage of any commitments.

- Understanding of market research and user research methods.

- Exposure to various tools for tracking product usage, product roadmap and NPS.

- Experience in assessing and articulating customer value of new capabilities.

- Excellent communication, and presentation skills