Manager - Process Support Services - BFS

The Role & Responsibilities

TresVista is looking to hire a Manager in the Process Support Services who will lead and manage a team of RAs, Research Specialists, and Team Leads. A Manager will be primarily responsible for planning, directing, and overseeing the operations of the department. A Manager will also be responsible for the development of a company culture that emphasizes quality, continuous improvement, and high performance.

Prerequisites:

- Strive to achieve excellence

- Inspiring and influencing personality

- Building understanding and trust

- Collaborating for success

- Understanding issues and finding solutions

- Excellent communication and interpersonal skills

- Developing and mentoring people

- Gathering information

- Good project management tool knowledge

Other requirements:

- Microsoft Office skills (including Word, Excel, PowerPoint)

- Ability to manage cross-cultural boundaries

- Able to work independently and as part of a team

- Ability to handle pressure and deliver against stiff deadlines

Key Role Deliverables:

- Contributing to the overall operational strategy for data quality function and responsible for the implementation of the strategy within the team

- Encouraging Kaizen and LEAP mindset in the team

- Demonstrating flexibility and responsiveness to changes in the market and innovative measures

- Providing timely and continuous feedback for performance improvement

- Encouraging and motivating the team members

- Creating reports to track the team's utilization and update the Manager

Departmental Management:

- Being responsible for oversight of data quality team, maximizing effectiveness, providing direction for the team and acting as the key escalation point for query resolution

- Adopting appropriate performance management techniques to enable achievement of all related business and individual performance objectives

- Increasing value proposition of the process and people

- Monitoring sector/business trends and clients so that their expectations regarding delivery timings are managed effectively

- Pro-actively managing relationships, performance and service levels with stakeholders including financial services and other support services, e.g., IT, re-engineering, compliance & others

Controls and Service Quality:

- Assisting the head of the department in defining and implementing a framework to ensure controls are maintained

- Driving improvements in productivity and efficiency using appropriate efficiency metrics (KPI- s)

Team Management:

- Goal setting and performance review of direct reports

- Providing guidance, coaching, and mentoring where appropriate

- Recruiting and retaining the highest quality talent into the team

- Demonstrating a proactive approach to all activities and creating the environment for others to emulate this behaviour

- Instituting knowledge sharing / best practice sharing forums and provide appropriate training, coaching for the team