Upgrade to Pro Member
Director at Antrors HR Solutions
Views:995 Applications:238 Rec. Actions:Recruiter Actions:3
Manager - Process Excellence & Transformation - BPO/ITeS (6-10 yrs)
Role : Manager - Process Excellence & Transformation ( BPO / ITeS)
Location : Mumbai (Thane - West)
Job Description :
- Responsible for the design, standardization and performance of the customer-facing business processes that support existing and new processes /products / services and manage the Quality team.
Roles & Responsibilities :
- Lead the development and implementation of best practices for an information services product line. Target areas of improvement in time to delivery, COGS, and quality.
- Serve as primary point of escalation for any internal/external customer concerns; capably address customer issues directly
- Understand, design, measure and optimize the process
- Work with various groups to obtain the input necessary for business process management and pro-active process improvement.
- Use six-sigma methodology to search for root causes of performance lapses and correct them.
- Evaluate suggestions from all the input departments and work with Product Manager and Production Managers to prioritize ideas for process improvements, technical changes, training changes, etc.
- Manage process changes
Educational Qualification / Work Experience & Skills :
- PG / Graduate with 6 to 10 yrs of experience in ITeS / BPO Environment into Process Excellence & Transformation.
- Min 5+yrs experience in Quality Function
- Green Belt Certified / Black Belt Trained.
- Experience with any Business Process Management methodologies (Six Sigma, Lean, BPM or TQM)
- Hands on experience of implementing Quality tools
- Experience in lean six sigma, transformation and business process reengineering project
- Knowledge of statistical tools, lean tools like value stream mapping and Minitab application
- Strong analytical skills to study operational performance
- Financial acumen to craft business cases for proposed initiatives
- Experience documenting Business Process flows, crafting/updating Standard Operation Procedures, and documenting business/functional requirements for IT
- Knowledge of at least one Project Management technique and tool (MS Project, PMI certification)
- Ability to engage with all levels from Product Manager, Finance, IT and Operations teams to Senior Executives
- Ability to work independently and as part of a team
- Strong focus on process and product quality balancing ability to meet customer expectations while delivering business operational efficiency.
- Business Process Management, Six Sigma, Lean
- Business Process Modeling tools (Visio, other)
- Project Management methodology & tools
- Business Analysis; business requirements
- Data analysis/mining
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
2-Step Verification - Action Required
We've updated our security procedures!
Your privacy and security are important to us. We've recently updated our security measures to make iimjobs.com safer and more secure for you. This change requires you to reset your password.
Please reset your password using the link sent to your email. If you did not receive any email, please check your spam folder..
