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Manager - Process Excellence - Telecom Vertical - BPO (7-10 yrs)
Manager - BPO - Process excellence Telecom Vertical - (Night shift )
Key areas of responsibilities (KRAs) :
- Manage and execute high impact business / organizational projects which are cross functional in nature.
- Generate business impact / client value adds through Continual Improvement initiatives or transformational thought process
- Support all geographies in Continual Improvement initiatives.
- Support all other Business Excellence initiatives e.g. CSAT, Internal Customers Satisfaction (ICSAT), Operations Self Assessments (Health checks), implementation of Transition Methodology.
- Alignment of organizational metrics to Excellence frameworks.
- Implement strong governance to address Operations Quality and Improvement projects and initiatives.
- Build team capability.
Desired skill sets - Strong Program management skills.
- Sound knowledge and implementation experience of Excellence models (eSCM, EFQM, Malcolm Balridge, CMM etc).
- Knowledge of ISO9000, ISO27000, HIPAA is added advantage.
- Work experience as Quality consultants will be an added advantage.
- Capability to train and conduct workshops in Business Excellence.
- Ability to identify process re-engineering requirements against end to end service provisioning.
- Ability to work across various geographies.
- Customer facing and interaction abilities.
Desired qualifications (including certifications) - Graduate.
- Diploma or Masters in Business Administration or any Post-graduation will be an added advantage.
- Six Sigma Black Belt certified or equivalent
Desired years of experience - 7 - 10 Years
- Preferably, should have leadership experience in manufacturing/ services in the field of Quality/ Excellence/ Operations.
- Work experience in MNCs or reputed organizations will be an added advantage.
- Prior Experience of transformational projects impact end customer will be an advantage
Internal Customers, if any - Senior Management of the geography
- Transition & Solution Design
- Operations
External Customers, if any All customers of the organization
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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