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Director at Enrich & Enlight Business consulting Pvt Ltd
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Manager - Process Excellence - Telecom Sector - BPO (8-12 yrs)
Primary Responsibilities :
- Conduct Thought leadership workshops and develop continuous improvement road map for the associated client accounts.
- Lead & mentor Process Improvement projects leveraging Lean Six Sigma methodologies to deliver targeted Business value and productivity improvements.
- Build and develop competencies on Quality Management Systems, Lean Six Sigma and digital transformation techniques.
- Drive innovation and automation projects to deliver award winning case studies in internal and external forums.
- Lead, coach, coordinate and facilitate to ensure deployment of iQMS practices and adherence to internal & external audit requirements for ISO 9001-2008,CMMI,ISO 14001,ISO 27000,ISO 35000,etc
- Drive effective No Surprise framework to ensure process risks are proactively identified and mitigated for the associated client accounts.
- Effectively engage with clients and internal stakeholders to ensure Delivery Excellence Initiatives are effectively deployed and recognized.
- Participate in new business RFPs and consulting assignments on need basis.
Critical Success Factors :
- Excellent communication and presentation skills
- An eye for detail, analytical and data oriented with logical problem solving approach
- Client and Stakeholder management skills
- Influencing Skills
- Program management skills - soft skills & networking
- Assertive & self driven with an attitude of challenging the status quo
- Ambitious or Goal oriented with a will to make it happen.
Education/Certification/Experience Requirements :
- Overall 8 plus years of work experience with proven expertise in business problem solving and delivering significant business value to the clients and internal stakeholders. Exposure to Service industry is must.
- Should be able to demonstrate experience in practical application of Lean Six Sigma techniques, Automation, RPA, etc. Experience in deploying Data analytics, Machine learning, Artificial Intelligence,etc would be an advantage
- Black belt certification must. Agile, Digital competencies and PMP certifications would be an advantage. Preference to candidates having Travel domain experience.
- Shift: Willing to work in all shifts and travel to any location as per client/organization requirement
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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