Manager - Process Excellence - Consultancy Firm

Responsibilities:

- The candidate should have experience only in consultancy roles in business and operations consultancy firms

- A certificate in Operations management courses like Project Management Professional (PMP), Lean, Six Sigma, etc will be preferred

- Prior experience in Business and data analysis is required

- Good with data & data representation.

- Field visits involved to understand the process from the ground level.

- Researcher approach is required

- Problem-solving approach- Study, Identify the loopholes & provide a solution with facts and figures.

- 20% traveling job will be there.

- Actively involved in the Project life cycle i.e. Initiation, Planning, Execution, Monitoring and Controlling & Closure.

- Performed Process Behavior Analysis and ran various Defect Prevention Programs

- Performed Compliance Audit, Simplification, Standardization, Re-engineering, Improvisation & Automation of Processes

- Designed Process Maps & Process flows on MS Visio to identify bottlenecks & other impediments and worked towards eliminating, simplifying or automating the same.

- Planned, organized and controlled key projects, impacting client and customer satisfaction

- Process documentation and execution of high impact improvement projects

- Aligned team goals towards process excellence to drive a continuous improvement culture

- Reviewed and suggested improvements in the New Hire and Internal training programs

- Took part in Project Management Review with Account/Contract Managers to highlight the project outliers

- Developed metrics that provided data for process measurement, identified indicators for future improvement opportunities

- Facilitated the delivery team in conducting Root Cause Analysis. Facilitated the delivery team to foresee the Risks and came up with proper Mitigation & Contingency Plans

- Established a Project Management Model complying with CMMI Framework

- Pre-empt any risk on a timely basis with mitigation steps and highlight appropriately with management hierarchy and take actions to eliminate any such risks, issues happening in the future.

- Provide Governance Reports and analytical business insights for operation of a process for large business area (specific business unit) or complex specialist function

- Deliver and support planning, facilitation and completion of programmes in a clearly defined capacity