Manager - Process Excellence - BPO/KPO

- As-Is assessment of the current situation

- Perform the Gap Analysis, identify the Improvement areas and help define the opportunity sizing for Business Process Re-engineering and Improvement Initiatives

- Drive end to end alignment for project execution including local and global stakeholders and create all necessary project approval documentation and other internal requirements

- Help identify lean / automation opportunities

- Adhere to and support overall project management & governance activities

- Strengthen approaches and frameworks through best practices sharing and preparing use cases from completed projects